Last updated: September 15th 2022


At the current time, we only offer shipping and delivery throughout Canada.


Shipping fees are calculated based on the weight of the item(s) purchased. 

In store pick up is always offered free charge.  


Once the order is placed, processing could take 48 hours. A member of our team will contact you once the item has been shipped or ready for in store pick up.

Please note that for both shipping and in store pick up, delays can occur due to product availability, custom orders and/or chosen delivery location. We partner with various couriers to ensure the quickest delivery, yet we cannot be held responsible for delays that may occur on their end. Feel free to contact us regarding product availability. 

Thank you for shopping at Maison Dwellin. We take pride in customer satisfaction, if for any reason, you are not completely satisfied with a purchase, we invite you to contact us either by phone or via email. In the interim, you may review our policies on refunds and returns.
Products bought in store may be returned within <15 days. Returns may either be exchanged or refunded at our discretion. Items that are visibly damaged or used will be refused. Refunds will be done using the same method of payment as the purchase. 
Refunds or exchanges will not be done without proof of purchase. Exchange only on gift receipts. 
All sale, discounted or promotional items are FINAL SALE, no exchanges will be accepted.
Products bought online may be returned within <15 days of delivery. All inquiries regarding refunds and/or exchanges can be done by:
Phone: 514-300-1233
Items that are visibly damaged or used will be refused. Items must be in their original packaging. Refunds will be done using the same method of payment as the purchase. 
Please note that shipping costs are non-refundable and customers are responsible for shipping cost on exchanges.

We will refund shipping for any faulty item(s) (manufacturer defects only) returned to us that are unused.

All sale, discounted or promotional items are FINAL SALE, no exchanges will be accepted.


Any refund of a purchase done in store or on line that is categorized as a " SPECIAL ORDER " is to our discretion and may be subject to a 30% re-stock fee. 
Special orders can be either personalized items, items that we do not currently have in stock or an item that has been special ordered from a third party. 
Special order products must be unused, undamaged and in their original packaging.

Defined as an item purchased online that is shipped to a person other then the cardholder with the intent of a gift. 


The purchase must be marked as a gift at time of purchase. This can be done at checkout.


Gifts are only eligible for an in-store exchange or electronic gift card. 


Gift receipts are given in store for an in store purchase. 

In order for the Goods to be eligible for a return, please make sure that:
  • The Goods were purchased in the last 15 days
  • The Goods are in the original packaging
  • The Goods were not used or damaged
  • You have the receipt or proof of purchase
The following Goods cannot be returned:
  • The supply of Goods made to Your specifications, clearly personalized or final sale.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
When returning damaged goods, You must notify Us within 24 hours of reception and send picture of damaged goods.
You are responsible for the cost and risk of returning the Goods to Us.
You should send the Goods at the following address: 1095 Notre Dame Lachine, QC H8S 2C3 Canada
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
No restocking fees on the items in stock.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Maison Dwellin, 1095 Notre Dame, Lachine, QC H8S 2C3 Canada.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Maison Dwellin, accessible from
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
If you have any questions about our Returns and Refunds Policy, please contact us:
By visiting this page on our website:
By phone number: 514-300-1233
By mail: 1095 Notre Dame, Lachine, QC H8S 2C3 Canada